Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Iryo ticket?
• Will Iryo compensate me if my train is delayed?
• Do I get a refund from Iryo if my train is canceled?
• How can I cancel my Iryo ticket?
• How can I change my seat reservation with Iryo?

• How can I change my Iryo ticket?

  If you need to make changes to your ticket, such as altering the travel date, time, or other details, please follow these steps:

  1. First, check the fare conditions associated with your ticket to see if changes are allowed. You can review the specific fare conditions by consulting the details on your ticket.
  2. If changes are permitted, contact our Customer Support team for assistance.
  3. Provide your booking reference number and the details you wish to change. Our team will guide you through the process.

  Please note:

  • Changes are subject to Iryo's fare policies and may incur an additional fee depending on your ticket type.
  • The timing and possibility of changes depend on the fare conditions of your ticket.

  If you have any doubts, our Customer Support team is here to help.

• How long does it take to receive a refund from Iryo?
• What happens if I miss my connection due to a delay with Iryo?
• What happens if I miss my Iryo train?
• What should I do if there is a strike with Iryo?